Privacy Policy

Last Updated: [Insert Date]

This Privacy Policy explains how FeelHome Fort Kochi (“we,” “our,” “us”) collects, uses, discloses, and protects your personal information when you visit our website [insert website URL], make a booking, or use our services.
By using our website, you agree to the terms outlined in this policy.

We collect information that you voluntarily provide to us, as well as data automatically collected during website use.

When you make an inquiry, booking, or payment, we may collect:

• Full name
   
• Email address
   
• Phone number
   
• Address
   
• Identification details (for check-in verification as per government norms)
   
• Payment and billing information
   

When you access our website, certain data may be automatically collected:

• IP address and browser type
   
• Device information
   
• Date and time of access
   
• Website usage patterns (through cookies or analytics tools)
   

We use the collected data for the following purposes:

• To process and confirm your booking or reservation
   
• To send digital confirmations and updates
   
• To respond to inquiries and provide customer support
   
• To comply with legal obligations under Indian hospitality laws
   
• To improve website functionality, design, and security
   
• To send occasional updates, offers, or relevant service information (only with consent)
   

We do not sell or rent personal data.
However, your information may be shared with:

• Service providers assisting in booking management or payment processing (e.g., Razorpay, Airbnb, BookMyShow)
   
• Government authorities, if required under applicable laws (for guest verification or safety regulations)
   
• IT and analytics partners for website maintenance and optimization
   

All third-party service providers are bound by confidentiality and data protection agreements.

Our website uses cookies to enhance user experience, remember preferences, and analyze traffic.
You can disable cookies through your browser settings, though this may limit certain website functions.

We retain personal data only as long as necessary to:

• Fulfill bookings and legal obligations
   
• Resolve disputes or enforce agreements
   
• Maintain records for tax and audit purposes
   

After this period, data is securely deleted or anonymized.

We implement reasonable technical and organizational safeguards to protect personal data from unauthorized access, alteration, disclosure, or destruction.
However, no online system can guarantee absolute security, and users are encouraged to take precautions when sharing information online.

You have the right to:

• Access or request a copy of your personal information
   
• Correct or update inaccurate details
   
• Withdraw consent for non-essential communication
   
• Request deletion of your data, subject to legal and transactional obligations
   

Requests can be made via [insert email address].

Our website may contain links to third-party websites or booking platforms.
We are not responsible for their privacy practices. Please review their respective privacy policies before providing any information.

For guests visiting from outside India, by using our services you consent to the transfer of your data to India and processing in accordance with this Privacy Policy.

We may revise this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The latest version will always be available on this page, with the “Last Updated” date revised accordingly.

For any questions, concerns, or requests related to this Privacy Policy, please contact:

FeelHome Fort Kochi
Email: thanks@feelhome.in
Phone: +918089011246
Website: www.feelhome.in
Address: Fort Kochi, Kerala, India